technology
In their high-stakes quest for leadership, technology companies are constantly jockeying for market position, breaking new ground in their product and service offerings, forging novel alliances - often with former competitors - and purchasing new capabilities through mergers, acquisitions and joint ventures. Technology virtually defines the dimensions of the emerging business, economic, and social landscape.

Solution areas, each focused on a key business issue, expedite eFusion’s delivery of value to technology companies. They are designed to create continuous, sustainable business improvements.

Customer Relationship Management
New Product Development
Support Services
Merger Integration
Supply Chain and Operations Management
Knowledge Management
Process Transformation

Customer Relationship Management
As the channels connecting companies and their customers multiply, technology firms confront new challenges and opportunities in identifying, acquiring, and sustaining profitable customer relationships. eFusion’s Customer Relationship Management solutions enable technology enterprises to maximize the value of customer portfolios by:

Our customer relationship management services span the following areas:

customer relationship strategy
management of customer access, both direct and indirect, to product information and company processes
customer care and billing systems, from order management to cash collections
knowledge management strategies and systems that mine customer information to grow revenues and maintain a profitable customer portfolio

New Product Development
Developing new products rapidly, tailoring them to customer needs on a mass basis, and speeding them to market is imperative in the Technology Industry, where sophisticated and knowledgeable customers are ever-more demanding and competition can arise suddenly from unexpected quarters.

eFusion develops product strategy, and assists with product and service development, launch, and support. Our solutions reduce your time-to-market with a complete range of services including: Advanced Development (R&D processes that deliver new technologies, processes, and data); Product Planning (idea generation and product portfolio management); Program Execution (design of products and services, and preparation for production and launch); and Post-Launch Support (maintaining use of the product, including developing enhancements to extend its useful life).

Support Services
To focus on attaining excellence in developing and marketing their core products, technology companies need to reduce the time, effort, and resources they devote to internal support activities without sacrificing the level or quality of support. Shared services, often complemented by outsourcing, can provide a solution.

eFusion guides companies through the process of defining and executing strategies for achieving cost and performance goals through shared services (i.e., the consolidation of functions to leverage economies of scale while improving service quality). Realizing measurable efficiencies demands that work not only be shared and consolidated, but also redesigned to leverage new technologies. Our shared services solutions are tailored to individual company needs. They range from a cost/benefit analysis of outsourcing non-core functions to the impact of service rates on customer responsiveness.

Merger Integration
To stay on the cutting edge of their industry, technology firms aggressively work to enter new geographic markets and expand their products and services. Increasingly, these companies are using mergers and acquisitions as a tool to strengthen their market positions. But the odds are against successful mergers: Experience shows that the vast majority of mergers and acquisition fall short of their expected results.

Effusion assists enterprises to increase their rate of success in this highly specialized area by providing services that include program management of the merger activity; development of the merged firm's new business model; and execution of the myriad of process, organization, and system changes that must be completed.

Supply Chain and Operations Management
Making product and service offerings stand out from the crowd is a major challenge for technology companies. eFusion helps your company achieve differentiation through a supply chain that provides customized products, bundled with a wider range of value-added services, delivered faster. We assist you with tools, systems, and techniques that create flexibility across the entire supply chain and closely integrate your processes with those of your suppliers, alliances, and customers. We address the effective and efficient management of materials, goods, and services; information; cash; and work processes and alliances from the point of first supply to the end-user and back.

We accomplish this with services in operations strategy, demand and supply planning, sourcing and supplier management, manufacturing and operations, transportation and distribution, and customer and order management. These services encompass strategy, operations, organizational structure, and metrics. Each solution addresses the information systems necessary for the effective end-to-end management of supply chain functions. Likewise, each supply chain solution is tailor-made to address specific company's needs.

Knowledge Management
Massive flows of data and information produced in the course of business provide enormous opportunities for mining and refining actionable business knowledge at technology companies. Combined with the high turnover rate among technically-skilled personnel, this makes it imperative for technology companies to capture and leverage knowledge resident in their organizations.

eFusion provides companies with approaches that improve their capacity to create and apply knowledge across their organization. Our solution services provide support for knowledge development, acquisition, sharing, and application.

Process Transformation
Revenue growth, closer customer relationships, and reduced product cycle times are prime business objectives for technology companies.

eFusion provides technology-enabled solutions for redesigning a company's operations to meet these objectives. Process transformation solutions can reduce product cycle time by as much as 50% and seamlessly fuse all of the elements needed for process change. These include marketing coordination, methods development, people development, learning, and training development. It also encompasses assistance in selling, staffing, and decision-making. Process transformation solutions guide companies through successful change efforts for long-term capital growth, delivery of short-term improvements, and/or highly focused incremental improvements, offering a fast return on investment.